Privacy Policy

Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Parent/Guardian Details: Full name, email address, phone number, postal address, and relationship to the child.
• Student Details: Full name, date of birth, gender, year group, previous school, and any special educational needs or medical conditions relevant to the child's welfare.
• Enquiry and Application Data: Information submitted through our online application form, including preferred starting term, campus visit preferences, and additional notes.
• Financial Information: Fee and payment arrangements discussed and managed directly with the School's administration team.
• Communications: Records of emails, phone calls, and messages exchanged with the School.

Information Collected Automatically

• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.
• Analytics: We use Google Analytics and Google Tag Manager to understand how visitors interact with our website. This data is aggregated and does not personally identify you.

Information from Third Parties

• References from previous schools or educational institutions.
• Information from government or regulatory bodies as required by law.

How We Use Your Information

We use your personal information for the following purposes:

• Admissions Processing: To evaluate applications, schedule campus visits, and communicate admissions decisions.
• Education and Welfare: To provide appropriate education, pastoral care, and support for students with special educational needs.
• Communication: To send newsletters, event invitations, academic reports, and important school updates.
• Legal Compliance: To meet our obligations under Zambian education law, child protection legislation, and regulatory requirements.
• Safety and Security: To maintain a safe school environment, including CCTV monitoring on campus.
• Website Improvement: To analyse usage patterns and improve the functionality and content of our website.

Legal Basis for Processing

We process personal data on one or more of the following grounds:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications).
• Contractual Necessity: Where processing is necessary to fulfil a contract with you, such as an enrolment agreement.
• Legal Obligation: Where we are required to comply with Zambian law, including the Education Act and the Data Protection Act, 2021.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as maintaining school operations & safety, provided these do not override your rights.

How We Store and Protect Your Data

We take the security of your personal information seriously and implement appropriate technical and organisational measures, including:

• Encrypted data transmission (SSL/TLS) across our website and systems.
• Access controls to ensure only authorised personnel can access personal data.
• Regular security reviews and updates to our systems.
• Secure physical storage of any paper-based records on school premises.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Student records are retained for a period determined by Zambian education regulations. Enquiry data for applicants who do not enrol is retained for up to two years and then securely deleted.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

• Service Providers: Trusted third-party vendors who assist us with email services and analytics — under strict confidentiality agreements. Our website is self-hosted and managed by the School.
• Regulatory Authorities: The Ministry of Education, Independent Schools Association of Zambia (ISAZ), or other bodies where required by law.
• Professional Advisers: Lawyers, auditors, or insurers where necessary for the operation of the School.
• Emergency Services: In the event of a medical emergency or safeguarding concern involving a student.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly (e.g. session management).
• Analytics Cookies: Used by Google Analytics to collect anonymous usage statistics that help us improve our website.
• Marketing Cookies: Used by Google Tag Manager to measure the effectiveness of our online communications.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

Your Rights

Under the Data Protection Act, 2021 of Zambia, you have the right to:

• Access: Request a copy of the personal data we hold about you or your child.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Objection: Object to the processing of your data for direct marketing purposes.
• Data Portability: Request transfer of your data to another organisation in a structured, commonly used format.
• Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Children's Privacy

We are committed to protecting the privacy of children in our care. Personal data relating to students is collected with the consent of their parent or guardian. We do not knowingly collect personal information directly from children through our website.

Photographs and videos of students may be used in school publications, on our website, and on social media channels for educational and promotional purposes. Parents/guardians are asked to provide explicit consent for this during the admissions process and may withdraw consent at any time.

Third-Party Links

Our website may contain links to external websites, including social media platforms such as Facebook, Instagram, LinkedIn, and YouTube. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.